A Leading Provider of Language Services
CyraCom International, Inc., a Delaware corporation on the GSA schedule, provides innovative interpretation and translation services in hundreds of languages. The Company operates the most extensive network of large-scale US interpreter contact centers and offers secure translation solutions.
CyraCom facilitates communication from one language to another through four main service lines: phone and video interpretation; translation and localization; on-site interpretation; and language assessment and interpreter training.
CyraCom has grown revenue at a compound annual growth rate (CAGR) of over 25% since 2008, reaching $128 million in 2016.
GSA, DHS, & Federal Contracting Work
CyraCom International holds a GSA contract for Public Service Schedule 738 II Functional Category 1 (FC1). This Schedule facilitates access to commercial vendors of language services who can supply Translation Services, Interpretation Services, Sign Language, and Training Services.
CyraCom International also holds contract BPA HSFE70-16-A-1972. Under this contract, CyraCom can provide language interpretation and translation services to the Department of Homeland Security (DHS) and associated agencies. CyraCom works with numerous state and local government agencies as well, through its Voiance division. Voiance holds a national agreement with Value Point, accessible by states and territories across the US.
Revenue Growth & Awards
Revenue at CyraCom has grown more than six times since 2008, and the Company expects continued growth. Inc. 5000 has placed CyraCom on its list of fastest-growing private companies in the US 8 times in a row and 10 times overall. Client satisfaction and retention has remained high amidst this rapid growth.
From 2013-2017, CyraCom has received numerous accolades, including:
- Two Gold Stevies (American Business Awards) for Company of the Year
- A Gold and Silver Stevie for Fastest-Growing Company
- A Gold Best in Biz for Company of the Year
- Numerous Silver and Bronze Stevies and Best in Biz Awards for its professionally produced videos and events
Markets & Services
CyraCom International, Inc. is the parent company of two major language services subsidiaries: Voiance Language Services, LLC and CyraCom, LLC.
All operations are controlled by the parent company.
Parent company; holder of GSA schedule for work in US federal and international markets.
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CyraCom’s business and government division. Voiance focuses customer contact centers, as well as state and local governments requiring language services. Major vertical markets include 9-1-1, insurance, banks, and utilities.
See CyraCom's UK specific website here.
CyraCom’s healthcare-focused division. CyraCom holds exclusive endorsements from the American Hospital Association and the American Dental Association for its interpretation and translation solutions.
CyraCom and Voiance's translation site is available here.
Phone & Video Interpretation
Phone interpretation is a three-way conference call between CyraCom’s highly-skilled interpreter, an English-speaking representative of the client, and that client’s non-English speaking customer. We bill by the minute, operate 24/7, and support hundreds of languages.
Video interpretation is the video chat equivalent of phone interpretation. Our video interpretation provides more than 25 popular languages, including American Sign Language (ASL).
Translation & Localization
CyraCom provides timely, professional translation services in hundreds of languages. Our translation services operate under two International Standards Organization (ISO) certifications: Quality Management Systems (9001:2008) and Translation Services (17100:2015). Charges for these services are per-word or per-document.
Also called “in person” or “face to face” interpreting. This modality requires the interpreter to be physically present. It is billed by the hour and may sometimes have a minimum of one or two hours. We coordinate and manage on-site interpretation programs for clients.
Language Assessment & Interpreter Training
CyraCom tests new or existing bilingual staff members for clients. Language proficiency tests assess English and target language skills. Interpreter skills tests measure a staff interpreter’s skill level. CyraCom also offers interpreter skills training classes for client employees, leveraging our significant experience in interpreter.