Language Services for 9-1-1 and Local Government Agencies
Why choose CyraCom for your organization
Full Suite of Language Services Developed for PSAPs and Agencies
Why Choose the Leading Provider of Language Services to 9-1-1
Trained and Qualified Employee Interpreters
All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.
During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, including 9-1-1, legal, medical, insurance, and utilities. Before graduating to the call floor, employee interpreters must pass written and oral tests.
Priority Connections and Interpreter Training for 9-1-1 Calls
CyraCom has a priority queue for 9-1-1 calls so that your calls are answered in seconds.
In addition to extensive initial interpreter training, our employee interpreters receive ongoing training and skills development specifically for 9-1-1 calls, and we use real, client-provided recorded calls as teaching examples. We also cover how to:
- Obtain address information from limited-English proficient callers, when asked by the call taker
- Follow a dispatcher’s lead in the tone, intensity, and urgency of a call
- Interpret pre-arrival instructions, including CPR
- Mitigate cross-cultural communication barriers
| Medical emergencies and ambulatory situations | An unknown address that needs to be obtained | Speaking with children |
| Identifying dead bodies and completing missing persons reports | Non-English callers with impaired mental states (intoxication, mental illness, etc.) | Domestic violence and other violent crimes |
| Accidents (vehicular or otherwise) | Stolen property (burglary, reporting stolen goods) |
PCI-Compliant Interpreter Contact Centers
Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:
- No cell phones allowed
- No written notes
- Security badges required
- Supervisors watch over interpreters
GSA, DHS, & Federal Contracting Work
CyraCom International holds a GSA contract for Public Service Schedule 738 II Functional Category 1 (FC1). This Schedule facilitates access to commercial vendors of language services who can supply Translation Services, Interpretation Services, Sign Language, and Training Services.
CyraCom International also holds contract BPA HSFE70-16-A-1972. Under this contract, CyraCom can provide language interpretation and translation services to the Department of Homeland Security (DHS) and associated agencies. We work with numerous state and local government agencies. CyraCom holds a national agreement with Value Point, accessible by states and territories across the US.
Making an RFx for your agency? Request our RFx Development Guide. You can also submit your task order.
Ready to take the next step?
Sarpy County PSAP Case Study
Read how this PSAP improved its ASA with CyraCom.
How 9-1-1 Interpretation Should Be
Learn what you should expect of your interpretation service.
The Remote Interpretation Industry: Standards and Best Practices
This whitepaper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.
Fortune 100 Insurer Case Study
Highly Effective Multilingual Support for a Fortune 100 Health Insurer
Beyond HIPAA: New and Changing Language Access Regulations
Read about vendor risk management from the US Dept of Justice's Language Access Procurement Guide
ICMI RESEARCH- THE GROWING NEED FOR MULTILANGUAGE CUSTOMER SUPPORT
This research report shares benchmarking and guidance to help provide your contact center with the direction and data needed to make informed decisions around multilingual support.
ICMI Whitepaper: Press “1” for English
Read how language interpretation services benefit customers and contact centers
A Business Case For Language Services in Contact Centers
This e-book explores how language services impact your customers and employees.
Benchmark Portal Study How Call Centers Handle Non-English Calls
Learn more about methodologies and key performance metrics used to measure non-English calls.
Beyond GLBA: Property & Casualty
Read how to Improving Security and Satisfaction through Language Services
Beyond GLBA: Regulatory and Vendor Risk Management Considerations When Working with Language Access Vendors
This whitepaper discusses the evolving role of the CFPB and how these factors may impact your business
Goals, Practices and Problems for Managers of XML Localization Projects
A Manager’s Guide to localizing eLearning Systems and Websites
Handling Non-English Calls
Reducing Costs and Increasing Efficiency: A study by the Center for Customer Driven Quality
Contact Us
Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739
Career Info:
careers.cyracom.com
1-855-297-2562
New Client Signup &
Current Client Support:
cyracom.com/contact
Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756
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