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Language Services for 9-1-1 and Local Government Agencies

Why choose Voiance for your organization

Full Suite of Language Services Developed for PSAPs and Agencies

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Phone Interpretation

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Video Interpretation

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Translation &
Localization

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On-Site Interpretation

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Assessments

Why Choose the Leading Provider of Language Services to 9-1-1

Trained and Qualified Employee Interpreters

All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that the Company developed in-house.

During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, including 9-1-1, legal, medical, insurance, and utilities. Before graduating to the call floor, employee interpreters must pass written and oral tests.

Priority Connections and Interpreter Training for 9-1-1 Calls

Voiance has a priority queue for 9-1-1 calls so that your calls are answered in seconds.

In addition to extensive initial interpreter training, our employee interpreters receive ongoing training and skills development specifically for 9-1-1 calls, and we use real, client-provided recorded calls as teaching examples. We also cover how to:

  • Obtain address information from limited-English proficient callers, when asked by the call taker
  • Follow a dispatcher’s lead in the tone, intensity, and urgency of a call
  • Interpret pre-arrival instructions, including CPR
  • Mitigate cross-cultural communication barriers
Topics Emphasized in 9-1-1 Interpreter Training
Medical emergencies and ambulatory situationsAn unknown address that needs to be obtainedSpeaking with children
Identifying dead bodies and completing missing persons reportsNon-English callers with impaired mental states (intoxication, mental illness, etc.)Domestic violence and other violent crimes
Accidents (vehicular or otherwise)Stolen property (burglary, reporting stolen goods)

PCI-Compliant Interpreter Contact Centers

Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:

  • No cell phones allowed
  • No written notes
  • Security badges required
  • Supervisors watch over interpreters

GSA, DHS, & Federal Contracting Work

CyraCom International holds a GSA contract for Public Service Schedule 738 II Functional Category 1 (FC1). This Schedule facilitates access to commercial vendors of language services who can supply Translation Services, Interpretation Services, Sign Language, and Training Services.

CyraCom International also holds contract BPA HSFE70-16-A-1972. Under this contract, CyraCom can provide language interpretation and translation services to the Department of Homeland Security (DHS) and associated agencies. We work with numerous state and local government agencies. CyraCom holds a national agreement with Value Point, accessible by states and territories across the US.

Making an RFx for your agency? Request our RFx Development Guide. You can also submit your task order.

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Whitepapers and Case StudiesVideos
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Sarpy County PSAP Case Study

Read how this PSAP improved its ASA with CyraCom.

How 9-1-1 Interpretation Should Be

Learn what you should expect of your interpretation service.

The Remote Interpretation Industry: Standards and Best Practices

This whitepaper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.

Fortune 100 Insurer Case Study

Highly Effective Multilingual Support for a Fortune 100 Health Insurer

Beyond HIPAA: New and Changing Language Access Regulations

Read about vendor risk management from the US Dept of Justice's Language Access Procurement Guide

ICMI RESEARCH- THE GROWING NEED FOR MULTILANGUAGE CUSTOMER SUPPORT

This research report shares benchmarking and guidance to help provide your contact center with the direction and data needed to make informed decisions around multilingual support.

ICMI Whitepaper: Press “1” for English

Read how language interpretation services benefit customers and contact centers

A Business Case For Language Services in Contact Centers

This e-book explores how language services impact your customers and employees.

Benchmark Portal Study How Call Centers Handle Non-English Calls

Learn more about methodologies and key performance metrics used to measure non-English calls.

Beyond GLBA: Property & Casualty

Read how to Improving Security and Satisfaction through Language Services

Beyond GLBA: Regulatory and Vendor Risk Management Considerations When Working with Language Access Vendors

This whitepaper discusses the evolving role of the CFPB and how these factors may impact your business

Goals, Practices and Problems for Managers of XML Localization Projects

A Manager’s Guide to localizing eLearning Systems and Websites

Handling Non-English Calls

Reducing Costs and Increasing Efficiency: A study by the Center for Customer Driven Quality

About CyraCom

In business for 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.

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© 2022 – CyraCom International, Inc.

Contact Us

Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739

Career Info:
careers.cyracom.com
1-855-297-2562

New Client Signup &
Current Client Support:
cyracom.com/contact

Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756

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