Language Services for Business
Why choose CyraCom for your organization
Full Suite of Language Services Developed for a Variety of Industries
Why Choose the Leading Provider of Language Services to Businesses
Trained and Qualified Employee Interpreters
All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led certification program that CyraCom developed in-house.
Interpreter Training for Your Industry
During our extensive training program, An in-person instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, including finance, insurance, utilities, legal, 9-1-1, and hospitality. Before graduating to the call floor, employee interpreters must pass written and oral tests.
Our employee interpreters cover various topics for the following industries, such as:
| Insurance | Utilities | Financial Services |
|---|---|---|
| Legal and medical terminology | Explanation of billing, contract, and service cancellation terminology | Explanations of different accounts, loans, and credit |
| Common costs, financial transactions, payments, and fees | Equipment installation and repairs | Monetary disputes |
| Automotive, property, life, and home insurance terms | General customer service and inquiries | Examples of typical banking conversations |
| Process and procedures for recorded statement calls | Common utility terminology and concepts | Common banking terminology |
PCI-Compliant Interpreter Contact Centers
Our contact centers follow and are third-party audited for data security, PCI compliance and HIPAA compliance. Some of our security measures include:
- No cell phones allowed
- No written notes
- Security badges required
- Supervisors watch over interpreters
Improve Productivity with Qualified Interpreters
When surveyed by ICMI, 60% of call center managers stated they believe companies like CyraCom improve one or more KPIs for their agents.
Deliver Quality Customer Service
Employee interpreters learn during their interpreter training how to match the tone and intent of your sales or service staff so that your customers experience the same high level of customer service regardless of language.
Secure Translations for Your Business
Translation plays an increasingly vital role in major business initiatives, such as reaching new markets and increasing customer satisfaction.
Why CyraCom for Business Translation?
- Translation platform secured end-to-end, protecting customers’ private information
- An easy-to-use translation portal for tracking projects and spending
- Translation memory that can be applied across multiple facilities for reduced cost
- Skilled linguists with subject matter expertise in various industries
Ready to take the next step?
The Remote Interpretation Industry: Standards and Best Practices
This whitepaper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.
Sarpy County PSAP Case Study
Read how this PSAP improved its ASA with CyraCom.
Fortune 100 Insurer Case Study
Highly Effective Multilingual Support for a Fortune 100 Health Insurer
Beyond HIPAA: New and Changing Language Access Regulations
Read about vendor risk management from the US Dept of Justice's Language Access Procurement Guide
Beyond GLBA: Property & Casualty
Read how to Improving Security and Satisfaction through Language Services
Contact Us
Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739
Career Info:
careers.cyracom.com
1-855-297-2562
New Client Signup &
Current Client Support:
cyracom.com/contact
Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756
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