CyraCom International
  • ▼ Services
    • Phone Interpretation
    • Video Interpretation
    • Translation & Localization
    • On-Site Interpretation
    • Assessment & Development
  • ▼ Industries
    • Healthcare
    • Business
    • Government
    • 9-1-1
  • Our Story
  • ▼ Resources
    • Blog
    • Healthcare Resources
    • Business Resources
    • Language List
  • Contact Us & Sign Up
  • Login
  • Menu Menu

Language Services for Healthcare

Why choose CyraCom for your healthcare organization

Full Suite of Language Services Developed for the Healthcare Industry

Follow a manual added link

Phone Interpretation

Follow a manual added link

Video Interpretation

Follow a manual added link

Translation &
Localization

Follow a manual added link

On-Site Interpretation

Follow a manual added link

Assessment & Development

Why Choose the Leading Provider of Language Services to Healthcare

Trained and Qualified Employee Interpreters

All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.

Interpreter Training for Healthcare

During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for the healthcare industry. Before graduating to the call floor, employee interpreters must pass written and oral tests.

Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more. Instruction surrounding terminology and context found in healthcare calls includes:

NCIHC’s Standards for InterpretingCode of EthicsMedical equipment
Pharmacological concepts and medicationsCommon medical encounters, including: geriatric, pediatric, and mental health encountersSymptoms, diagnostics, and conditions
Body systems, anatomy, and physiologyEmergency situationsCheckups, invasive procedures, and other common medical treatment situations
CLAS standardsInsurance industry training for health plansAnd more

HIPAA-Compliant Interpreter Contact Centers

Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:

  • No cell phones allowed
  • No written notes
  • Security badges required
  • Supervisors watch over interpreters

Healthcare calls route to interpreters who are legal residents or US citizens who are familiar with American culture and our healthcare system.

Secure Translations to Provide Care

Translation plays an increasingly vital role in major healthcare initiatives, such as reducing patient harm and readmission rates, and increasing patient satisfaction.

Why CyraCom for Healthcare Translation?

  • Translation platform secured end-to-end, protecting patients’ PII and PHI
  • An easy-to-use translation portal for tracking projects and spending
  • Translation memory that can be applied across multiple facilities for reduced costs
  • Skilled linguists with subject matter expertise in healthcare

Many hospitals departments utilize translation services, including:

Risk ManagementMarketingADA ComplianceReview Boards & Clinical Research
Intake, consent, and discharge formsWebsites and interactive patient portalsLarge print documentsSubject bill of rights
Notices of rights and letters of notice that require responsesBrochures and community outreachSection 508 related projectsPHI authorizations
Financial assistance policiesContent to attract global healthcare patientsAudioDonor/pre-transplant history and health questionnaires
Complaint formse-Learning videos (closed captioning, voiceover, and subtitles)BrailleInformed consent and assent documents

Ready to take the next step?

Sign Up For Service Have a question?
WhitepapersCase StudiesVideos

The Remote Interpretation Industry: Standards and Best Practices

This whitepaper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.

The Translation and Localization Industry: Industry Standards and What to Look For

Read this whitepaper to learn more about the translation and localization industry and its standard offerings.

Executive Priorities in Healthcare and the Impact of Quality Language Services

CyraCom developed this education resource to help language services leaders make the case for a quality language access program that executives will support.

How CMS Hospital Quality Star Ratings Work

This whitepaper explains how the ratings are caluclated and what healthcare leaders are saying about them.

Healthcare Translation & Localization 101: Why, When, and How to Provide

Read this whitepaper to learn why, when, and how to provide translated documents for your healthcare organization.

Quick Reference: Section 1557 and Language Access

The Quick Reference contains five key takeaways for providers seeking compliance with the new law.

Improving HCAHPS: Boosting Patient Satisfaction Through Great Language Services

Learn about the impact limited-English proficient (LEP) patients have on HCAHPS scores,

The New Law on Language Access: How will SEction 1557 of the ACA Impact Care for LEP Patients?

CyraCom researched the new law and created this guide to help providers achieve compliance.

The Cost of Miscommunication: Solving the Puzzle of Readmission Rates

Learn how hospital readmission rates for LEP patients impact this bottom line--andhow to improve them.

iTranslate: Will Automation Render Human Language Interpretation Obsolete

Read more to learn the history of

Beyond HIPAA: New and Changing Language Access Regulations

How to assess your language access vendors for risk management, privacy, and data security procedures.

Deaf and Hard of Hearing 101: Things to Know When Working with the Deaf and Hard of Hearing Community

This whitepaper covers the history and best practices for serving the Deaf community.

3 Simple Questions on HCAHPS Scores from Limited-English Proficient Patients

How to assess your language access vendors for risk management, privacy, and data security procedures.

Common Language Access Challenges and How These Top Hospitals Handle Them

Learn how Emory Healthcare, Lee Health, Steward Health, and Boston Medical solve language access challenges.

Lifebridge Health Case Study

How one health system benefited from choosing CyraCom for remote interpretation.

Implementation Success Stories

Learn what it's like switching to CyraCom with the help of implementation professionals.

Boston Medical Center Case Study

A Legacy of Language Services

Steward Health Care Case Study

A Continuum of Care for Limited-English Proficient Patients

Emory Healthcare Case Study

Practical application of phone and video interpretation in a hospital setting

University of Virginia Health System Case Study

Video-Remote Interpretation Efficiencies

Mercy Medical Center Case Study

Video-Remote Interpretation in Language Services

Palomar Health Case Study

Language Services as Part of the Patient-Centered Culture

About CyraCom

In business for 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.

Terms & Privacy

 

© 2020 – CyraCom International, Inc.

Contact Us

Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739

Career Info:
careers.cyracom.com
1-855-297-2562

New Client Signup &
Current Client Support:
cyracom.com/contact

Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756

Social Media

Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

AcceptHide notification onlySettings

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refuseing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
AcceptHide notification only