Language Services for Healthcare
Why choose CyraCom for your healthcare organization
Full Suite of Language Services Developed for the Healthcare Industry
Why Choose the Leading Provider of Language Services to Healthcare
Trained and Qualified Employee Interpreters
All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.
Interpreter Training for Healthcare
During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for the healthcare industry. Before graduating to the call floor, employee interpreters must pass written and oral tests.
Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more. Instruction surrounding terminology and context found in healthcare calls includes:
| NCIHC’s Standards for Interpreting | Code of Ethics | Medical equipment |
| Pharmacological concepts and medications | Common medical encounters, including: geriatric, pediatric, and mental health encounters | Symptoms, diagnostics, and conditions |
| Body systems, anatomy, and physiology | Emergency situations | Checkups, invasive procedures, and other common medical treatment situations |
| CLAS standards | Insurance industry training for health plans | And more |
HIPAA-Compliant Interpreter Contact Centers
Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:
- No cell phones allowed
- No written notes
- Security badges required
- Supervisors watch over interpreters
Healthcare calls route to interpreters who are legal residents or US citizens who are familiar with American culture and our healthcare system.
Secure Translations to Provide Care
Translation plays an increasingly vital role in major healthcare initiatives, such as reducing patient harm and readmission rates, and increasing patient satisfaction.
Why CyraCom for Healthcare Translation?
- Translation platform secured end-to-end, protecting patients’ PII and PHI
- An easy-to-use translation portal for tracking projects and spending
- Translation memory that can be applied across multiple facilities for reduced costs
- Skilled linguists with subject matter expertise in healthcare
Many hospitals departments utilize translation services, including:
| Risk Management | Marketing | ADA Compliance | Review Boards & Clinical Research |
|---|---|---|---|
| Intake, consent, and discharge forms | Websites and interactive patient portals | Large print documents | Subject bill of rights |
| Notices of rights and letters of notice that require responses | Brochures and community outreach | Section 508 related projects | PHI authorizations |
| Financial assistance policies | Content to attract global healthcare patients | Audio | Donor/pre-transplant history and health questionnaires |
| Complaint forms | e-Learning videos (closed captioning, voiceover, and subtitles) | Braille | Informed consent and assent documents |
Ready to take the next step?
The Remote Interpretation Industry: Standards and Best Practices
This whitepaper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.
The Translation and Localization Industry: Industry Standards and What to Look For
Read this whitepaper to learn more about the translation and localization industry and its standard offerings.
Executive Priorities in Healthcare and the Impact of Quality Language Services
CyraCom developed this education resource to help language services leaders make the case for a quality language access program that executives will support.
How CMS Hospital Quality Star Ratings Work
This whitepaper explains how the ratings are caluclated and what healthcare leaders are saying about them.
Healthcare Translation & Localization 101: Why, When, and How to Provide
Read this whitepaper to learn why, when, and how to provide translated documents for your healthcare organization.
Quick Reference: Section 1557 and Language Access
The Quick Reference contains five key takeaways for providers seeking compliance with the new law.
Improving HCAHPS: Boosting Patient Satisfaction Through Great Language Services
Learn about the impact limited-English proficient (LEP) patients have on HCAHPS scores,
The New Law on Language Access: How will SEction 1557 of the ACA Impact Care for LEP Patients?
CyraCom researched the new law and created this guide to help providers achieve compliance.
The Cost of Miscommunication: Solving the Puzzle of Readmission Rates
Learn how hospital readmission rates for LEP patients impact this bottom line--andhow to improve them.
iTranslate: Will Automation Render Human Language Interpretation Obsolete
Read more to learn the history of
Beyond HIPAA: New and Changing Language Access Regulations
How to assess your language access vendors for risk management, privacy, and data security procedures.
Deaf and Hard of Hearing 101: Things to Know When Working with the Deaf and Hard of Hearing Community
This whitepaper covers the history and best practices for serving the Deaf community.
3 Simple Questions on HCAHPS Scores from Limited-English Proficient Patients
How to assess your language access vendors for risk management, privacy, and data security procedures.
Common Language Access Challenges and How These Top Hospitals Handle Them
Learn how Emory Healthcare, Lee Health, Steward Health, and Boston Medical solve language access challenges.
Lifebridge Health Case Study
How one health system benefited from choosing CyraCom for remote interpretation.
Implementation Success Stories
Learn what it's like switching to CyraCom with the help of implementation professionals.
Boston Medical Center Case Study
A Legacy of Language Services
Steward Health Care Case Study
A Continuum of Care for Limited-English Proficient Patients
Emory Healthcare Case Study
Practical application of phone and video interpretation in a hospital setting
University of Virginia Health System Case Study
Video-Remote Interpretation Efficiencies
Mercy Medical Center Case Study
Video-Remote Interpretation in Language Services
Palomar Health Case Study
Language Services as Part of the Patient-Centered Culture
Contact Us
Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739
Career Info:
careers.cyracom.com
1-855-297-2562
New Client Signup &
Current Client Support:
cyracom.com/contact
Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756
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