Language Services for Healthcare
Why choose CyraCom for your healthcare organization
Full Suite of Language Services Developed for the Healthcare Industry
Why Choose the Leading Provider of Language Services to Healthcare
Trained and Qualified Employee Interpreters
All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.
Interpreter Training for Healthcare
During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for the healthcare industry. Before graduating to the call floor, employee interpreters must pass written and oral tests.
Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more. Instruction surrounding terminology and context found in healthcare calls includes:
| NCIHC’s Standards for Interpreting | Code of Ethics | Medical equipment |
| Pharmacological concepts and medications | Common medical encounters, including: geriatric, pediatric, and mental health encounters | Symptoms, diagnostics, and conditions |
| Body systems, anatomy, and physiology | Emergency situations | Checkups, invasive procedures, and other common medical treatment situations |
| CLAS standards | Insurance industry training for health plans | And more |
HIPAA-Compliant Operations
Our operations follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:
- No cell phones allowed
- No written notes
- Training and acknowledgment of HIPAA laws
Secure Translations to Provide Care
Translation plays an increasingly vital role in major healthcare initiatives, such as reducing patient harm and readmission rates, and increasing patient satisfaction.
Why CyraCom for Healthcare Translation?
- An easy-to-use translation portal for tracking projects and spending
- Translation memory that can be applied across multiple facilities for reduced costs
- Skilled linguists with subject matter expertise in healthcare
- Our qualified linguists can translate, edit, and proofread projects within our secure portal
Many hospitals departments utilize translation services, including:
| Risk Management | Marketing | ADA Compliance | Review Boards & Clinical Research |
|---|---|---|---|
| Intake, consent, and discharge forms | Websites and interactive patient portals | Large print documents | Subject bill of rights |
| Notices of rights and letters of notice that require responses | Brochures and community outreach | Section 508 related projects | PHI authorizations |
| Financial assistance policies | Content to attract global healthcare patients | Audio | Donor/pre-transplant history and health questionnaires |
| Complaint forms | e-Learning videos (closed captioning, voiceover, and subtitles) | Braille | Informed consent and assent documents |
Ready to take the next step?
CyraCom Language Access 101 Course Badge
Sign up for our free Language Access Planning course.
Can Machine Translation Replace Human Translators
Review the latest MT developments to see how the technology compares to human translation.
Section 1557 Final Ruling
Check out our analysis of the HHS' final ruling on the ACA's Section 1557 requirements.
Joint Commission Standards for Language Access
We’ve provided a free, open resource to help you understand the language access standards you'll need to fulfill for a Joint Commission survey.
Remote Interpretation Industry Standards
This white paper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.
Translation & Localization Industry
Read this white paper to learn more about the translation and localization industry and its standard offerings.
Executive Priorities in Healthcare
This white paper covers Section 1557 compliance, Joint Commission Standards, Readmission Rates, HCAHPS Scores, and CMS Quality Star Ratings
DNV Healthcare Language Requirements
This white paper reviews the language requirements for DNV Healthcare accreditation.
Deaf & Hard-of-Hearing 101
This white paper covers the history and best practices for serving the Deaf community.
RFP Language Services Request for Proposal Healthcare Procurement Guide
Learn what kind of RFP questions to ask potential language services partners regarding remote interpretation services, translation and localization services, security, account support, and more.
Common Language Access Challenges For Hospitals
Learn how Emory Healthcare, Lee Health, Steward Health, and Boston Medical solve language access challenges.
LifeBridge Health Case Study
How one health system benefited from choosing CyraCom for remote interpretation.
Steward Healthcare for LEP Patients Case Study
Read how Steward provides a continuum of care for limited-English proficient patients
Emory Health Case Study
Practical application of phone and video interpretation in a hospital setting
University of Virginia Video Remote Interpretation Efficiencies Case Study
How UVA was able to implement video-remote interpretation efficiencies
Palomar Health Language Services Patient Centered Culture Case Study
How Palomar uses language services as part of the patient-centered culture
Mercy Medical Center Video Interpretation Language Services Case Study
Read about how Mercy Medical Center utilizes video-remote interpretation in its language service program
Contact Us
Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739
Career Info:
careers.cyracom.com
1-855-297-2562
New Client Signup &
Current Client Support:
cyracom.com/contact
Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756
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