Language Services for Healthcare

Why choose CyraCom for your healthcare organization

Full Suite of Language Services Developed for the Healthcare Industry

Phone Interpretation

Video Interpretation

Translation &
Localization

On-Site Interpretation

Assessment & Development

Why Choose the Leading Provider of Language Services to Healthcare

Trained and Qualified Employee Interpreters

All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.

Interpreter Training for Healthcare

During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for the healthcare industry. Before graduating to the call floor, employee interpreters must pass written and oral tests.

Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more. Instruction surrounding terminology and context found in healthcare calls includes:

NCIHC’s Standards for Interpreting	Code of Ethics	Medical equipment
Pharmacological concepts and medications	Common medical encounters, including: geriatric, pediatric, and mental health encounters	Symptoms, diagnostics, and conditions
Body systems, anatomy, and physiology	Emergency situations	Checkups, invasive procedures, and other common medical treatment situations
CLAS standards	Insurance industry training for health plans	And more

HIPAA-Compliant Interpreter Contact Centers

Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:

No cell phones allowed
No written notes
Security badges required
Supervisors watch over interpreters

Healthcare calls route to interpreters who are legal residents or US citizens who are familiar with American culture and our healthcare system.

Secure Translations to Provide Care

Translation plays an increasingly vital role in major healthcare initiatives, such as reducing patient harm and readmission rates, and increasing patient satisfaction.

Why CyraCom for Healthcare Translation?

Translation platform secured end-to-end, protecting patients’ PII and PHI
An easy-to-use translation portal for tracking projects and spending
Translation memory that can be applied across multiple facilities for reduced costs
Skilled linguists with subject matter expertise in healthcare

Many hospitals departments utilize translation services, including:

Risk Management	Marketing	ADA Compliance	Review Boards & Clinical Research
Intake, consent, and discharge forms	Websites and interactive patient portals	Large print documents	Subject bill of rights
Notices of rights and letters of notice that require responses	Brochures and community outreach	Section 508 related projects	PHI authorizations
Financial assistance policies	Content to attract global healthcare patients	Audio	Donor/pre-transplant history and health questionnaires
Complaint forms	e-Learning videos (closed captioning, voiceover, and subtitles)	Braille	Informed consent and assent documents