Language Services for Healthcare
Why choose CyraCom for your healthcare organization
Full Suite of Language Services Developed for the Healthcare Industry
Why Choose the Leading Provider of Language Services to Healthcare
Trained and Qualified Employee Interpreters
All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.
Interpreter Training for Healthcare
During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for the healthcare industry. Before graduating to the call floor, employee interpreters must pass written and oral tests.
Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more. Instruction surrounding terminology and context found in healthcare calls includes:
|NCIHC’s Standards for Interpreting||Code of Ethics||Medical equipment|
|Pharmacological concepts and medications||Common medical encounters, including: geriatric, pediatric, and mental health encounters||Symptoms, diagnostics, and conditions|
|Body systems, anatomy, and physiology||Emergency situations||Checkups, invasive procedures, and other common medical treatment situations|
|CLAS standards||Insurance industry training for health plans||And more|
HIPAA-Compliant Interpreter Contact Centers
Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:
- No cell phones allowed
- No written notes
- Security badges required
- Supervisors watch over interpreters
Healthcare calls route to interpreters who are legal residents or US citizens who are familiar with American culture and our healthcare system.
Secure Translations to Provide Care
Translation plays an increasingly vital role in major healthcare initiatives, such as reducing patient harm and readmission rates, and increasing patient satisfaction.
Why CyraCom for Healthcare Translation?
- An easy-to-use translation portal for tracking projects and spending
- Translation memory that can be applied across multiple facilities for reduced costs
- Skilled linguists with subject matter expertise in healthcare
- Our qualified linguists can translate, edit, and proofread projects within our secure portal
Many hospitals departments utilize translation services, including:
|Risk Management||Marketing||ADA Compliance||Review Boards & Clinical Research|
|Intake, consent, and discharge forms||Websites and interactive patient portals||Large print documents||Subject bill of rights|
|Notices of rights and letters of notice that require responses||Brochures and community outreach||Section 508 related projects||PHI authorizations|
|Financial assistance policies||Content to attract global healthcare patients||Audio||Donor/pre-transplant history and health questionnaires|
|Complaint forms||e-Learning videos (closed captioning, voiceover, and subtitles)||Braille||Informed consent and assent documents|