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Language Services for Healthcare

Why choose CyraCom for your healthcare organization

Full Suite of Language Services Developed for the Healthcare Industry

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Phone Interpretation

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Video Interpretation

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Translation &
Localization

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On-Site Interpretation

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Assessments

Why Choose the Leading Provider of Language Services to Healthcare

Trained and Qualified Employee Interpreters

All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that CyraCom developed in-house.

Interpreter Training for Healthcare

During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for the healthcare industry. Before graduating to the call floor, employee interpreters must pass written and oral tests.

Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more. Instruction surrounding terminology and context found in healthcare calls includes:

NCIHC’s Standards for InterpretingCode of EthicsMedical equipment
Pharmacological concepts and medicationsCommon medical encounters, including: geriatric, pediatric, and mental health encountersSymptoms, diagnostics, and conditions
Body systems, anatomy, and physiologyEmergency situationsCheckups, invasive procedures, and other common medical treatment situations
CLAS standardsInsurance industry training for health plansAnd more

HIPAA-Compliant Operations

Our operations follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:

  • No cell phones allowed
  • No written notes
  • Training and acknowledgment of HIPAA laws

Secure Translations to Provide Care

Translation plays an increasingly vital role in major healthcare initiatives, such as reducing patient harm and readmission rates, and increasing patient satisfaction.

Why CyraCom for Healthcare Translation?

  • An easy-to-use translation portal for tracking projects and spending
  • Translation memory that can be applied across multiple facilities for reduced costs
  • Skilled linguists with subject matter expertise in healthcare
  • Our qualified linguists can translate, edit, and proofread projects within our secure portal

Many hospitals departments utilize translation services, including:

Risk ManagementMarketingADA ComplianceReview Boards & Clinical Research
Intake, consent, and discharge formsWebsites and interactive patient portalsLarge print documentsSubject bill of rights
Notices of rights and letters of notice that require responsesBrochures and community outreachSection 508 related projectsPHI authorizations
Financial assistance policiesContent to attract global healthcare patientsAudioDonor/pre-transplant history and health questionnaires
Complaint formse-Learning videos (closed captioning, voiceover, and subtitles)BrailleInformed consent and assent documents

Ready to take the next step?

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WhitepapersCase StudiesVideos
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Remote Interpretation Industry Standards

This white paper examines the practices and features of remote interpretation industry standards and what to look for and what to be wary of.

The Translation and Localization Industry: Industry Standards and What to Look For

Read this white paper to learn more about the translation and localization industry and its standard offerings.

Executive Priorities in Healthcare and the Impact of Quality Language Services

This white paper covers Section 1557 compliance, Joint Commission Standards, Readmission Rates, HCAHPS Scores, and CMS Quality Star Ratings

Healthcare Translation & Localization 101: Why, When, and How to Provide

Read this white paper to learn why, when, and how to provide translated documents for your healthcare organization.

Quick Reference: Section 1557 and Language Access

The Quick Reference contains five key takeaways for providers seeking compliance with the new law.

The New Law on Language Access: How will SEction 1557 of the ACA Impact Care for LEP Patients?

CyraCom researched the new law and created this guide to help providers achieve compliance.

The Cost of Miscommunication: Solving the Puzzle of Readmission Rates

Learn how hospital readmission rates for LEP patients impact this bottom line--andhow to improve them.

iTranslate: Will Automation Render Human Language Interpretation Obsolete

Read more to learn the history of

Beyond HIPAA: New and Changing Language Access Regulations

How to assess your language access vendors for risk management, privacy, and data security procedures.

Deaf and Hard of Hearing 101: Things to Know When Working with the Deaf and Hard of Hearing Community

This white paper covers the history and best practices for serving the Deaf community.

Common Language Access Challenges and How These Top Hospitals Handle Them

Learn how Emory Healthcare, Lee Health, Steward Health, and Boston Medical solve language access challenges.

Lifebridge Health Case Study

How one health system benefited from choosing CyraCom for remote interpretation.

Implementation Success Stories

Learn what it's like switching to CyraCom with the help of implementation professionals.

Boston Medical Center Case Study

A Legacy of Language Services

Steward Health Care Case Study

A Continuum of Care for Limited-English Proficient Patients

Emory Healthcare Case Study

Practical application of phone and video interpretation in a hospital setting

University of Virginia Health System Case Study

Video-Remote Interpretation Efficiencies

Mercy Medical Center Case Study

Video-Remote Interpretation in Language Services

Palomar Health Case Study

Language Services as Part of the Patient-Centered Culture

About CyraCom

In business for 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.

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© 2022 – CyraCom International, Inc.

Contact Us

Sales Inquiries:
getstarted@cyracom.com
1-844-727-6739

Career Info:
careers.cyracom.com
1-855-297-2562

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Current Client Support:
cyracom.com/contact

Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756

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