CyraCom’s stands out from other language service providers (LSPs) is through our interpreter recruiting and training model helps us stand out among language services providers (LSPs). Many interpretation companies use an independent contractor 1099 model where in each self-employed interpreter’s skills and abilities vary. Plus, interpretation companies are legally prohibited from providing compulsory training to help independent contractors improve
CyraCom believes there’s a better way to provide quality interpretation.
We focus our recruiting efforts on hiring. W2 employee interpreters instead of relying primarily on self-employed, 1099 independent contractors. This means we are lawfully able to train our employee interpreters to our standards and help them continue to improve with ongoing training. Here’s how CyraCom recruits and trains our employee interpreters:
Interpreter recruitment
All our employee interpreters are first vetted, screened, and tested for bilingualism. We recruit interpreter candidates who have received a high-school diploma or equivalent. Then candidates participate in a screening interview followed by additional checks and assessments:
- three-part language assessment
- IG/GSA exclusion check
- E-Verify background check
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s interpreter training program.
Interpreter training program
CyraCom’s interpreter training program adheres to standards and guidance from:
the National Council on Interpreting in Health Care- the International Medical Interpreters Association
- the Certification Commission for Healthcare Interpreters, and more
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are certified under the ISO 9001:2015 standard for Quality Management Systems.
Learn more about CyraCom’s ISO Accreditations
Interpreter training
We prepare our employee interpreters for first-day competency with our interpreter training program. Dedicated training teams of qualified trainers, training assistants, and interpreter coaches guide our new interpreters through many activities and practice exercises.
Healthcare Training Highlight: Interpreters actively participate in hands-on, medical-related learning activities, skits, and breakout sessions with increasing complexity. Healthcare classroom training covers relevant domains found in a hospital setting, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more.
Learn more about the evolution of CyraCom’s interpreter training program
Quality monitoring
CyraCom monitors our employee interpreters to meet high standards and strict regulations. Frequent quality monitoring, on-the-spot follow-up, coaching, and monthly education modules build skills and reward excellence.
Interpreter monitoring methods include checking for:
- Interpreting proficiency
- Language proficiency
- Essential protocols and best practices
Interpreter training matters
CyraCom’s training programs offer up to 50% more hands-on instruction and direct feedback than common industry standards require. This means we can provide high-quality interpretation services that help organizations establish clear communication with their limited-English proficient clients or patients.
Looking for additional information?
We can help. Contact our experts to learn how CyraCom’s interpretation services can support your team.
