Phone Interpretation
Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter.
CyraCom makes it easy and cost-effective to reach a qualified interpreter around the clock for hundreds of languages.
Telephonic interpretation services are available 24/7/365 and all spoken languages are available at the same price.
Choose from multiple speed-dial call flows to remove time-consuming steps, such as entering account numbers, PINs, or language codes.
Our system bypasses operators, which many of our competitors rely on to take down information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection.
At CyraCom, the process is simple. You choose a language through our automated IVR process, and then we connect your call directly to our phone interpreter queue.
Our employee interpreters complete extensive, standardized interpreter training before taking calls. They’re consistently monitored for quality and receive continuing education throughout their employment with CyraCom.
Our operations are HIPAA and PCI Compliant. We also meet several international standards for quality processes and hold the following ISO accreditations:
Access via any internet browser
Interpreter App available on Android or iOS
Easy to use on a variety of devices including tablets
CyraCom’s dual handset telephones
Use any normal telephone to call
CyraCom’s FlexElite video cart
Phone interpretation is the solution for contact centers, businesses, and other organizations that primarily operate over the phone.
If you need to call to schedule appointments or if a customer or patient calls in, you can add an interpreter to the line easily.
You don’t have to hire staff interpreters for dozens of languages or hope that local interpreter agencies have those rarer languages available. With CyraCom, you’ll be connected to a qualified interpreter who can take your calls immediately.
If you hire an onsite interpreter, you must pay a minimum of two hours, plus travel time. This can become quite costly if you need an interpreter for only a few minutes. With phone interpretation, you only pay for the minutes that the interpreter is on the line.
It can take hours for an onsite interpreter to arrive. It can even take a while for a staff interpreter to finish another session and then come to your aid. When it comes to down to seconds, phone interpreters are the best option.