Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter.
CyraCom makes it easy and cost-effective to reach a qualified interpreter around the clock for hundreds of languages.
Telephonic interpretation services are available 24/7/365 and all spoken languages are available at the same price.
Choose from multiple speed-dial call flows to remove time-consuming steps, such as entering account numbers, PINs, or language codes.
Our system bypasses operators, which many of our competitors rely on to take down information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection.
At CyraCom, the process is simple. You choose a language through our automated IVR process, and then we connect your call directly to our phone interpreter queue.
Our employee interpreters complete extensive, standardized interpreter training before taking calls. They’re consistently monitored for quality and receive continuing education throughout their employment with CyraCom.
Our operations are HIPAA and PCI Compliant. We also meet several international standards for quality processes and hold the following ISO accreditations:
Access via any internet browser
Interpreter App available on Android or iOS
Easy to use on a variety of devices including tablets
CyraCom’s dual handset telephones
Use any normal telephone to call
CyraCom’s FlexElite video cart