Phone Interpretation

Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter.

Why Choose CyraCom’s Over-the-Phone Interpretation Service

Hundreds of Languages and 24/7 Availability

CyraCom makes it easy and cost-effective to reach a qualified interpreter around the clock for hundreds of languages.

Telephonic interpretation services are available 24/7/365 and all spoken languages are available at the same price.

Speed & Connection Process – Connect almost immediately

Choose from multiple speed-dial call flows to remove time-consuming steps, such as entering account numbers, PINs, or language codes.

Our system bypasses operators, which many of our competitors rely on to take down information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection.

At CyraCom, the process is simple. You choose a language through our automated IVR process, and then we connect your call directly to our phone interpreter queue.

Trained, Professional Employee Interpreters

Our employee interpreters complete extensive, standardized interpreter training before taking calls. They’re consistently monitored for quality and receive continuing education throughout their employment with CyraCom.

Verified Data Security

Our operations are HIPAA and PCI Compliant. We also meet several international standards for quality processes and hold the following ISO accreditations:

ISO 27001:2013 – Information Security Management System
ISO 9001:2015 – Quality Management System
ISO 13485:2016 – Quality Management System for Medical Device Translation
ISO 17100:2015 – Translation Services
We also follow the ISO 13611:2014 Guidelines for Community Interpreting

Multiple Access and Equipment Options

No Hidden Fees

No equipment purchase requirements
You do not need to purchase any equipment to use our services. You are free to use any equipment you already have.
Unlimited Access to our Resources
You do not need to be a client to access our resources, which include helpful guides, white papers, and case studies about how to improve your language access program. Go here for our Healthcare Resources and here for our Business Resources.
Unlimited Access to Reports and Invoices
Our reporting software is available to you free of charge. Create and pull reports when and as you need them.
Unlimited Support
- We do not charge you for your dedicated account manager or for calling client services.
- If you have a large system that needs help with implementation, we send our staff of experienced implementation specialists to you for support. If you are a smaller system, we help onboard you remotely, free of charge.
No Licenses or Device Limits for our App
Our app is free to download with your account and does not have license or device limitations.

CyraCom’s phone interpretation service is convenient, fast, and cost-effective

CyraCom’s phone interpretation service is optimal for:

Phone conversations Less common languages Short conversations Time-sensitive emergencies

Phone interpretation is the solution for contact centers, businesses, and other organizations that primarily operate over the phone.

If you need to call to schedule appointments or if a customer or patient calls in, you can add an interpreter to the line easily.

You don’t have to hire staff interpreters for dozens of languages or hope that local interpreter agencies have those rarer languages available. With CyraCom, you’ll be connected to a qualified interpreter who can take your calls immediately.

If you hire an onsite interpreter, you must pay a minimum of two hours, plus travel time. This can become quite costly if you need an interpreter for only a few minutes. With phone interpretation, you only pay for the minutes that the interpreter is on the line.

Female Nurse Visiting Girl Lying In Hospital Bed Hugging Teddy Bear

It can take hours for an onsite interpreter to arrive. It can even take a while for a staff interpreter to finish another session and then come to your aid. When it comes to down to seconds, phone interpreters are the best option.