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Access CyraCom’s qualified interpreters for the same low price, no matter the device or which spoken language you need.
Remote interpretation can improve efficiency and remove language barriers across many healthcare services, including:
Nursing rotations
Routine appointments
Intake or discharge
Surgeries and other procedures
Appointment scheduling
Consultants and specialists
Billing questions
Behavioral health appointments
“I felt comfortable and confident in my ability to provide good clinical services thanks to the help of the interpreter. He helped with some pretty sensitive conversations that required extensive medical and legal vocabulary. The interpreter’s fluidity and exceptional skill allowed me to provide information to my patient safely.”
– Fraser Health
Section 1557 of the Affordable Care Act protects limited-English proficient (LEP) patients from discrimination based on their national origin and mandates language access in healthcare. Section 1557 supports using qualified phone and video interpreters to help you deliver timely language access to your LEP patients. 
Whether you participate in Joint Commission surveys, DNV Healthcare Accreditation, or other certificate programs, CyraCom’s high-quality interpretation services can help you comply with language services standards. 
Phone interpretation connects you to a live interpreter quickly. It can take hours for an in-person interpreter to arrive from offsite. It can even take a while for a staff interpreter to finish another session and come to your aid. When it comes down to seconds, remote interpreters are a better option. 
On-site interpreters charge by the hour and usually require a minimum of two hours plus travel time. Remote interpretation cuts costs by only charging for the minutes that the patient and provider need. 
Your patients want to feel listened to, understood, and respected, regardless of their preferred language. Interpretation services help your staff communicate clearly and efficiently while improving understanding and satisfaction for limited-English proficient patients. 
Did you know limited-English proficient (LEP) patients have a greater chance of extended-stay hospitalizations, misdiagnosis, and grave medical errors? You can reduce readmissions and enhance patient safety with high-quality interpretation services. 
Section 1557 of the Affordable Care Act protects limited-English proficient (LEP) patients from discrimination based on their national origin and mandates language access in healthcare. Section 1557 supports using qualified phone and video interpreters to help you deliver timely language access to your LEP patients.
Whether you participate in Joint Commission surveys, DNV Healthcare Accreditation, or other certificate programs, CyraCom’s high-quality interpretation services can help you comply with language services standards.
Phone interpretation connects you to a live interpreter quickly. It can take hours for an in-person interpreter to arrive from offsite. It can even take a while for a staff interpreter to finish another session and come to your aid. When it comes down to seconds, remote interpreters are a better option.
On-site interpreters charge by the hour and usually require a minimum of two hours plus travel time. Remote interpretation cuts costs by only charging for the minutes that the patient and provider need.
Your patients want to feel listened to, understood, and respected, regardless of their preferred language. Interpretation services help your staff communicate clearly and efficiently while improving understanding and satisfaction for limited-English proficient patients.
Did you know limited-English proficient (LEP) patients have a greater chance of extended-stay hospitalizations, misdiagnosis, and grave medical errors? You can reduce readmissions and enhance patient safety with high-quality interpretation services.
CyraCom’s phone interpretation services help thousands of healthcare clients:
Communicate effectively in hundreds of languages
CyraCom helps your team access qualified over-the-phone interpreters in seconds for hundreds of languages, helping your organization improve cultural competence and increase patient understanding and satisfaction.
Access qualified interpreters on-demand 24/7/365
We’re ready to take your call. Because of our employee interpreter model, we’re able to schedule our employee interpreters for high volume times, overnight, weekends, holidays, and whenever else you need to access our services.
Reduce patient readmission
Readmission rates factor significantly into a hospital’s CMS star rating, consequently comprising nearly a quarter of the overall score. Using interpreters throughout each stage of your LEP patients’ treatment process helps them comprehend crucial information about their health and care, including diagnosis and medication instructions.
“We’ve achieved a lot with CyraCom’s quality interpretation services, support, and easy language access, including providing more services to patients.”
– Emory Health
Video adds an extra layer of human connection to remote interpretation. With video interpretation from CyraCom, your team can:
Extend your budget, while choosing how you access spoken language interpreters
CyraCom offers our video interpretation service for spoken languages at the same price as our phone interpretation or telehealth conferencing service, CyraCom Connect. Additionally, CyraCom’s video interpretation languages are highly available, so your staff can access interpreters using the mode that makes most sense for the situation without worrying about cost.
Provide better support to vulnerable patients
Video interpretation is recommended for patients who may struggle to recognize that a voice on the phone is their interpreter. Senior citizens, children, and patients with impaired cognitive ability, such as Alzheimer’s, dementia, or behavioral health challenges, generally benefit from seeing their interpreter.
“I think one advantage video has over phones is the way kids interact with it. Most kids are used to iPads now, and as a result children are a little more comfortable working with remote interpreters.”
– UK HealthCare Pediatrics
Access certified American Sign Language (ASL) interpreters
CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI).
“My interpreter was wonderful! He was patient and compassionate with my patient and other medical professionals throughout the three-hour video call. What’s more, he made sure the patient was comfortable by turning off his camera during examination.”
– Beaufort Memorial Hospital
Health systems and hospitals across the country have adopted telehealth solutions as an alternative to meeting patients in person. CyraCom Connect, our award-winning telehealth solution, allows you to invite a video interpreter to a telehealth or video meeting call that you have arranged through an existing teleconference platform.
Use your existing teleconference platform
CyraCom Connect works with over a dozen video communication platforms, meaning your staff won’t need to learn to navigate a new system. Look for your preferred teleconference platform below, and check out our video showing how easy it is to use our free-to-download CyraCom Interpreter App, found on Google Play and Apple.
Schedule more remote appointments with your LEP patients
Telehealth appointments can strengthen continuity of care, extend access outside of normal clinic hours, and ease the impact of clinician shortages in rural areas and among underserved populations.
Keep providers and patients safe from contagious diseases
Studies show that fewer in‐person patient visits to hospitals means less labor for the medical staff, less viral exposure for patients, and ultimately less disease spread.
Want to see your Mandarin interpreter? No problem – use video at the same price as audio-only interpretation.
With our easy-to-use, automated system, you can bypass speaking to an operator and quickly connect to an interpreter.
CyraCom offers our clients transparent billing and the flexibility to use the service as much (or as little) as they need without worrying about incurring unnecessary fees.
Your staff doesn’t have time to waste – we make it easy to quickly connect with an interpreter.
“With CyraCom, it’s quick and easy to access quality interpreter services—like having an interpreter at your fingertips.”
At CyraCom, connecting with an interpreter can be as streamlined as you like at no additional cost, and with no equipment purchases required. Our automated interactive voice response (IVR) process and app connect your call directly to our interpreters, bypassing operators and other time-consuming steps. We can also help you create individual PINs per user, location, department, or whatever else you need to help you track usage across your organization.
Try out all the options for yourself:
Landlines, cell phones, or anything else that can make a call
Section 1557 of the Affordable Care ACT requires providing qualified interpretation services to LEP patients. Beyond regulations, competitive health systems working toward Joint Commission, DNV, and other accreditations know high-quality interpretation makes a significant impact on patient safety, experience, and satisfaction. So how do you know your language services provider delivers on quality?
CyraCom’s employee interpreters complete a rigorous hiring and training process, which includes written and oral tests.
Click on the icons below to learn more about CyraCom’s comprehensive interpreter training program:
Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.
All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.
We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.
Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.
Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems
Healthcare classroom training covers relevant hospital settings, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more.
Additional topics covered in our training:
We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.
If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.
CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:
Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.
All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.
We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.
Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.
Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems
Healthcare classroom training covers relevant hospital settings, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more.
Additional topics covered in our training:
We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.
If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.
CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:
Remote interpretation can improve efficiency and remove language barriers across many business services, including:
Improve KPIs, including CSAT, FCR, and AHT
“My interpreter was beyond patient during our call. I had a customer who was very upset and did not understand our verification processes. The interpreter helped calm the customer down and relay both messages even when the customer wasn’t pausing to allow him to interpret. Thank you for keeping the conversation calm and helping my customer.”
– Capital One
“My interpreter made it so easy to assist my client. He helped me say my scripts word-for-word and was incredibly professional.”
– KeyBank National Association
Open enrollment, price quotes and benefits inquiries
Claim or case management and recorded statements
Roadside assistance and car rentals
“Interviews with an insured can be very long and tedious calls. However, the interpreter verified all the information and was very efficient. The insured was happy with CyraCom’s language services as well!”
– GEICO
Provide price quotes and payment information
Schedule service installation or activation
Obtain meter information
Restore or reconnect services
“A customer called to discuss her utility bill and the amount due. The interpreter was very friendly and readily available to assist the customer. He was patient, professional, and made sure I understood the customer’s concern. I am so appreciative of his excellent service.”
– City of Richmond DPU Customer Service
Pre-trial services and depositions
Physician, psychiatric, and psychological interviews
Immigration and community services
“The interpreter was very helpful and did a great job, especially while interpreting complex information. He repeated the information and verified he had the correct spelling when necessary. Thank you for a positive experience.”
– Northwest Immigrant Rights Project
Increase referrals and applications
Schedule appointments and services
“This was my first time using the service, and the interpreter made everything easy. He was awesome! I want to tell you how patient he was; I never felt rushed by him.”
– AvalonBay Communities, Inc.
Reservations and cancellations
Promote special packages and promotions
Provide check-in and check-out information
Event planning for weddings and conferences
“She interpreted everything perfectly with patience, clarity, and professionalism. My customer was very happy and made a reservation with us.”
– Cruise Vacations
Parent-teacher conferences and IEP Reviews
Meetings with social workers and counselors
“I used interpretation services for the first time and was a little nervous. My client sounded more at ease once hearing the interpreter’s steady and calm voice. The call went very well, and I appreciate your help today.”
– Special School District of St. Louis County
Consultations, home visits and hearings
“The hearing ran long and there were many difficult topics to cover, but the interpreter was efficient. She demonstrated great patience even when the Dari speaker spoke too long. I would recommend your services for future hearings.”
– California Department of Social Services, State Hearings Division
When employees can’t speak the same language as the customer, providing fantastic customer service is nearly impossible. Language barriers hinder clear and effective communication, often leaving employees unable to resolve the customer’s problem. In addition, customers with unresolved issues most likely won’t purchase from your company again, and they may even tell their friends and family about their negative experiences. 
Partnering with a qualified language services provider can help you deliver exceptional multilingual customer service. Interpretation services improve customer satisfaction (CSAT), first-call resolution (FCR), average handling time (AHT), and overall quality. 
Interpretation services help you create a strong connection between your brand and your customers who speak languages other than English. With 25 million limited-English proficient (LEP) people in the US and billions of international prospects, language services can help you improve relationships with new and existing customers. 
If you measure success on speedy, affordable service, remote interpreters are a better option than utilizing bilingual employees or on-site interpreters. Remote interpretation services help your staff quickly connect to a qualified interpreter in seconds, and you’re only charged for the minutes you use. 
Did you know that high-performing organizations are 10 times more likely to make DEI an integral part of their business strategy? Your organization can provide a more equitable and inclusive work environment by using language services to increase employee engagement and satisfaction. For example, LEP employees can feel more confident and comfortable if they can communicate and understand performance reviews and other essential meetings with the help of a remote interpreter. 
Partnering with a qualified language services provider can help you deliver exceptional multilingual customer service. Interpretation services improve customer satisfaction (CSAT), first-call resolution (FCR), average handling time (AHT), and overall quality.
Interpretation services help you create a strong connection between your brand and your customers who speak languages other than English. With 25 million limited-English proficient (LEP) people in the US and billions of international prospects, language services can help you improve relationships with new and existing customers.
CyraCom’s phone interpretation services help thousands of clients:
Communicate effectively in hundreds of languages
CyraCom helps your team access qualified over-the-phone interpreters in seconds for hundreds of languages, helping your organization improve cultural competence and increase customer satisfaction.
Access qualified interpreters on-demand 24/7/365
We’re ready to take your call. With our employee interpreter model, we’re able to schedule our employee interpreters for high volume times, overnight, weekends, holidays, and whenever else you need to access our services.
Improve call center efficiency
CyraCom provides solutions that connect LEP or international customers with an interpreter before routing calls to your staff, saving time and preventing confusion. Easy access to remote interpretation allows your staff improve CSAT, FCR, and AHT during calls.
“I was connected to my interpreter immediately upon calling the number. The interpreter was very accurate and friendly, double-checking to provide the clearest information possible while assisting us. They were absolutely fantastic!”
– Navy Federal Credit Union
Video adds an extra layer of human connection to remote interpretation. With video interpretation from CyraCom, your team can:
Extend your budget, no matter how you access spoken language interpreters
CyraCom offers our video interpretation service for spoken languages at the same price as our phone interpretation or teleconferencing service, CyraCom Connect. Your staff can access interpreters using the mode that makes most sense for the situation without worrying about cost.
Provide a more personal experience
Video is best for connecting with LEP individuals who feel more comfortable viewing their interpreter, including people who are a part of the Deaf and Hard of Hearing (DHOH) community, senior citizens and children.
Access certified American Sign Language (ASL) interpreters
CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI).
Use your existing teleconference platform & equipment
CyraCom Connect works with over a dozen video communication platforms, meaning your staff won’t need to learn to navigate a new system. Look for your preferred teleconference platform below, and check out our video showing how easy it is to use our free-to-download CyraCom Interpreter App, found on Google Play and Apple .
Schedule more remote appointments
Remote interpretation services help your team maintain accurate communication without having to leave the office. Reducing travel time and costs can improve your bottom line and enhance relationships with distant clients and customers.
Provide better customer support
With CyraCom Connect, your staff can to use web tools that they would use with English-speaking customers. For example, if you often use screen-sharing to resolve a customer’s issue, teleconference interpreting allows the interpreter better context while assisting your staff and customers.
You shouldn’t have to choose between saving money and delivering the best customer service possible. With CyraCom’s unified pricing, all spoken languages are available at the same price for phone, video, or teleconferencing.
Want to see your Mandarin interpreter? No problem – use video at the same price as audio-only interpretation.
With our easy-to-use, automated system, you can bypass speaking to an operator and quickly connect to an interpreter.
CyraCom offers transparent billing and the flexibility to use the service as much (or as little) as you need without worrying about incurring unnecessary fees.
Your staff doesn’t have time to waste – we make it easy to quickly connect with an interpreter.
“With CyraCom, it’s quick and easy to access quality interpreter services—like having an interpreter at your fingertips.”
At CyraCom, connecting with an interpreter can be as streamlined as you like at no additional cost, and with no equipment purchases required. Our automated interactive voice response (IVR) process and app connect your call directly to our interpreters, bypassing operators and other time-consuming steps. We can also help you create individual PINs per user, location, department, or whatever else you need to help you track usage across your organization.
Try out all the options for yourself:
Landlines, cell phones, or anything else that can make a call
CyraCom’s employee interpreters complete a rigorous hiring and training process, which includes written and oral tests.
Click on the icons below to learn more about CyraCom’s comprehensive interpreter training program:
Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.
All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.
We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.
Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.
Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems
Classroom training covers customer service best practices, common terminology and processes, and more. For example:
Additional topics covered in our training:
We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.
If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.
CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:
Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.
All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.
We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.
Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.
Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems
Healthcare classroom training covers relevant hospital settings, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more.
Additional topics covered in our training:
Insurance
Utilities
Financial Services
We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.
If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.
CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:
Remote interpretation can improve efficiency and remove language barriers for emergency service providers and other public safety services, including:
Public Safety Answering Points (PSAPs)
Police and Sheriff’s Departments
Emergency Communication Centers
Ambulance and Paramedics
Fire and Rescue Agencies
Correction Centers
Inmate-Attorney Communication
Other Emergency Response Organizations
“Not only did the interpreter help me in dispatch, but she also stayed on the phone to assist the paramedics and patient. She was very patient, had good control of the call, and gathered all the information we were looking for.”
– California Governor’s Office of Emergency Services
Emergency calls from PSAPs are automatically authenticated and immediately enter CyraCom’s top priority queue to ensure they’re answered as fast as possible. Once connected, your interpreter will be ready to quickly gather the information you need. 
You need interpreters who are familiar with taking 9-1-1 calls and other emergency scenarios and won’t waste precious time. CyraCom’s qualified employee interpreters are trained to stay calm and adapt their tone and speed to mirror your staff’s sense of urgency. 
Many language services providers start charging their clients when an operator picks up and directs your call. In contrast, CyraCom’s process doesn’t require an operator, and you’re only charged for the minutes your interpreter is on the line. Plus, CyraCom doesn’t charge sign-up or termination fees, making it easy to work with the language services provider that’s right for your team. 
CyraCom’s remote interpretation services help your team understand and assist callers who speak other languages, giving them the confidence and tools they need to successfully help LEP community members. Our trained interpreters regularly work with 9-1-1 call takers, police, firefighters, and others who assist the public during emergencies. 
Whether there’s a local or national crisis, CyraCom’s workforce optimization and high service availability help your team maintain consistent communication. With multiple large-scale contact centers across the US, we can reroute calls for optimal connection times. For example, if a hurricane impacts our center in Tampa, Florida, we deviate calls to other centers to deliver uninterrupted service. 
Emergency calls from PSAPs are automatically authenticated and immediately enter CyraCom’s top priority queue to ensure they’re answered as fast as possible. Once connected, your interpreter will be ready to quickly gather the information you need.
You need interpreters who are familiar with taking 9-1-1 calls and other emergency scenarios and won’t waste precious time. CyraCom’s qualified employee interpreters are trained to stay calm and adapt their tone and speed to mirror your staff’s sense of urgency.
Many language services providers start charging their clients when an operator picks up and directs your call. In contrast, CyraCom’s process doesn’t require an operator, and you’re only charged for the minutes your interpreter is on the line. Plus, CyraCom doesn’t charge sign-up or termination fees, making it easy to work with the language services provider that’s right for your team.
CyraCom’s remote interpretation services help your team understand and assist callers who speak other languages, giving them the confidence and tools they need to successfully help LEP community members. Our trained interpreters regularly work with 9-1-1 call takers, police, firefighters, and others who assist the public during emergencies.
Whether there’s a local or national crisis, CyraCom’s workforce optimization and high service availability help your team maintain consistent communication. With multiple large-scale contact centers across the US, we can reroute calls for optimal connection times. For example, if a hurricane impacts our center in Tampa, Florida, we deviate calls to other centers to deliver uninterrupted service.
CyraCom’s phone interpretation services help thousands of clients:
Communicate effectively in hundreds of languages
CyraCom helps your team access qualified over-the-phone interpreters in seconds for hundreds of languages, helping your organization improve cultural competence and better protect your community.
Access qualified interpreters on-demand 24/7/365
We’re ready to take your call. With our employee interpreter model, we’re able to schedule our employee interpreters for high volume times, overnight, weekends, holidays, and whenever else you need to access our services.
Improve efficiency
CyraCom provides solutions that connect LEP callers to an interpreter before routing calls to your staff, saving time and preventing confusion. Plus, our 9-1-1 priority queue helps PSAPs connect with an interpreter quickly and avoid wasting time during an emergency.
We had a ‘difficult’ caller who was intoxicated and not paying attention. The interpreter re-worded questions in alternative ways multiple times without prompting, and never wavered during the entirety of the long call. This interpreter clearly had an idea of how to control a call, even in less-than-ideal conditions.”
– Dane County Public Safety Communications
Video adds an extra layer of human connection to remote interpretation. With video interpretation from CyraCom, your team can:
Extend your budget, no matter how you access spoken language interpreters
CyraCom offers our video interpretation service for spoken languages at the same price as our phone interpretation or teleconferencing service, CyraCom Connect. Police, firefighters, and ambulance staff can easily access interpreters using the mode that makes the most sense for the situation without worrying about cost.
Provide better support to those most vulnerable
Video interpretation allows your staff to connect with community members face-to-face, no matter where participants are located. Children, senior citizens, and people with mental/behavioral health challenges often find it easier to communicate with an interpreter they can see.
Access certified American Sign Language (ASL) interpreters for communicating with the Deaf and Hard of Hearing (DHOH)
CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI). Our trained ASL interpreters help detectives and first responders interview or assist DHOH community members.
In addition to on-demand video interpretation, we offer CyraCom Connect teleconference interpretation services to support remote meetings.
Want to save on remote interpretation services? With CyraCom’s unified pricing, all spoken languages are available at the same price for phone, video, or teleconferencing.
Want to see your Mandarin interpreter? No problem – use video at the same price as audio-only interpretation.
With our easy-to-use, automated system, you can bypass speaking to an operator and quickly connect to an interpreter.
CyraCom offers transparent billing and the flexibility to use the service as much (or as little) as you need without worrying about incurring unnecessary fees – including sign-up or cancelation.
Your staff doesn’t have time to waste – we make it easy to quickly connect with an interpreter.
Did you know PSAPs can connect even faster?
CyraCom’s helpful implementation specialists can set up PSAP call centers to skip authentication steps such as entering an account number and PIN to quickly connect with an interpreter during an emergency.
“It was a very long call, and the victim had a lot to say. The interpreter took notes, had great attention to detail, and clarified to make sure everyone understood correctly. Her ability to manage the call and explain technical processes was great. The call was kind of complicated, but she communicated steadily and was very thorough.”
At CyraCom, connecting with an interpreter can be as streamlined as you like at no additional cost, and with no equipment purchases required. Our automated interactive voice response (IVR) process and app connect your call directly to our interpreters, bypassing operators and other time-consuming steps. We can also help you create individual PINs per user, location, department, or whatever else you need to help you track usage across your organization.
Try out all the options for yourself:
Did you know CyraCom can create custom language menus for incoming calls?
Adding an automated greeting in other languages to your telephone line helps LEP people communicate their need for interpretation when they call your organization. We can add up to nine languages that are most common in your community. For example, we often see requests for custom language menus to include Vietnamese in California, Swahili in New York, and Haitian Creole in Florida.
High-quality interpretation makes a significant impact on a call-taker’s ability to get the information they need public safety outcomes. So how do you know your language services provider delivers on quality?
CyraCom’s employee interpreters complete a rigorous hiring and training process, which includes written and oral tests.
Click on the icons below to learn more about CyraCom’s comprehensive interpreter training program:
Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.
All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.
We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.
Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.
Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems
Classroom training covers 9-1-1 best practices, common terminology and processes, and more.
For example:
We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.
If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.
CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:
Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.
All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.
We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.
Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.
Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.
Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.
CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems
Classroom training covers 9-1-1 best practices, common terminology and processes, and more.
For example:
We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.
If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.
CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:
Contact us to get started today
About CyraCom
In business for over 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.
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Corporate Office
2650 E Elvira Rd, Suite 132
Tucson, AZ 85756