Video interpretation is a video call to a remote professional interpreter to help an in-person staff member communicate with a person who does not speak English well.
CyraCom offers video interpretation in over 25 languages. We provide video interpretation services for many popular languages 24/7/365, including Spanish and American Sign Language (ASL). We also have phone interpretation available in over 200 languages.
CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI).
Don’t let cost deter you from choosing the way you would like to interact with your LEP patients or customers. We offer our video interpretation service for spoken languages at the same price as our phone interpretation service.
All of our video interpreters for spoken languages are also phone employee interpreters, which means that they complete the same training, work in the same offices, and receive the same benefits. It doesn’t cost us more to train and employ our video interpreters, so we don’t believe in charging you more just to match the VRI rates of our competitors.
Your staff can reach CyraCom’s phone and video interpretation services from many different devices–including equipment that your facility already has, such as laptops, tablets, or mobile phones.
Our services are available through our web portal or our free-to-download mobile app, the CyraCom Interpreter App, available via Google Play or Apple. There are no limits to how many devices you can connect to our app, and no licenses.
CyraCom offers a wheeled interpretation cart to make accessing an interpreter even easier. We designed the Flex Elite Cart specifically for our health care customers – it is flexible, portable and extremely durable for the daily demands of a hospital. Ask us about options for lease or purchase, you can also bring your own device using the adjustable tablet enclosure.
Our employee interpreters answer video calls in secure workstations in one of our US contact centers, so every call is confidential. Employees also complete training and follow CyraCom’s policies and procedures to comply with HIPAA regulations.
Our operations are HIPAA and PCI Compliant. We also meet several international standards for quality processes and hold the following ISO certifications:
Our employee interpreters complete extensive, standardized interpreter training before taking calls. They’re consistently monitored for quality and receive continuing education throughout their employment with CyraCom.