CHIEF FINANCIAL OFFICER
James Kent joined CyraCom in 2018. As Chief Financial Officer, James is responsible for CyraCom finances, treasury management and financial reporting. James brings to CyraCom over two decades of financial management experience in the public and private sectors, with a focus on developing policies and procedures to improve performance and productivity. Prior to joining CyraCom, James held multiple finance positions of increasing seniority at Cannondale Bicycle Corporation, Clayton Services and Health Care Navigator in The Netherlands and United States. James graduated from GMIT, Ireland with a national diploma in Accounting and Finance. In addition to his management accounting background, James is also a Certified Treasury Professional.
J. Austin Wade
SENIOR VICE PRESIDENT
J. Austin Wade joined CyraCom in 2010. As Senior Vice President, he manages and administers customer support strategies and policies for all CyraCom International accounts. This includes managing client-facing staff that work nationwide and overseeing the company’s relationships with its thousands of clients. Austin also manages all sales activities for the numerous service lines provided by CyraCom.
Austin’s wealth of experience comes from 36 years at Weil Brothers Cotton, Inc. (WBCI), which was one of the leading international cotton-merchandising firms in the world with revenues approaching $1 billion. As Senior Vice President at WBCI, Austin personally managed more than $400 million in annual revenue and accumulated significant experience in sales, purchasing, operations, contracts, and personnel management.
He has served on numerous industry boards throughout his career and been heavily involved in his community through civic volunteerism and charitable board service. Austin graduated from Troy University with a BS in Business Administration and Marketing.
VICE PRESIDENT, CONTACT CENTER OPERATIONS
Best Ihegborow joined CyraCom in 2009. As Vice President of Contact Center Operations, Best directs and oversees CyraCom’s strategic and tactical initiatives within the contact centers. Best manages the client services department and the entire employee interpreter workforce which operates on over 200,000 sq. feet of contact center space in Arizona, New Mexico, New York, Florida, and Texas. Additionally, Best manages the operation of the video interpretation service, which includes American Sign Language interpretation. Since joining CyraCom, Best has implemented call center best practices such as workforce management methodologies.
Best has nearly twenty years of experience in operational management, where he has led high performing outbound sales and inbound customer support teams. Prior to joining CyraCom, Best worked for West Corporation, where he served as the Call Center Operations Manager for multiple Fortune 500 customers. Best holds a Bachelor’s degree from University of Texas – El Paso.
VICE PRESIDENT, IT
Dhaval Damania is the Vice President of Information Technology at CyraCom. In his role, Dhaval is responsible for leading Product Development, Enterprise Applications, Infrastructure Operations, and Information Security. With over 20 years in IT, Dhaval has executive and hands-on experience in leading and managing varied IT initiatives in global companies such as Iridium Communications and IO (now Iron Mountain). Dhaval has a successful track record of defining technology strategies that drive bottom line business growth and goals while managing costs and risks. Dhaval holds a Bachelor’s and Master’s degrees in Accounting from Mumbai University and an MBA from Northern Arizona University.
VICE PRESIDENT OF ACCOUNT OPERATIONS
Robyn Suminski is CyraCom’s Vice President of Account Operations. Robyn leads the national account management team and provides them support and guidance in areas of client satisfaction and client retention, enhancing language service programs, and providing innovative, best practice recommendations. In addition to client-facing responsibilities, Robyn collaborates with internal departments at CyraCom to enhance processes and ensure open lines of communication.
Robyn began her career at CyraCom in 2006 as an Implementation Specialist and traveled every week to hospitals across the country to help build and enhance their language services programs. This experience provided a strong foundation for building and maintaining client relationships and for learning company and client best practices. Robyn moved into account management in 2007 where she managed and grew a large book of business in the Northeast. She joined the management team in 2015 and was promoted to her current position in 2019.
Robyn has BA in Organizational Communication from Fairfield University and an Ed.M. in Foreign Language Education from Rutgers University.