Our Large-Scale Contact Center Model

CyraCom has eight brick-and-mortar contact centers in the continental United States, with an average of over 350 W2 employee interpreters working at each one.

Most interpretation companies run on a 1099 Independent Contractor model because it often requires less investment and includes fewer legal responsibilities. But this also means that each self-employed interpreter’s skills and abilities varies, and interpretation companies are legally prohibited from providing compulsory training to help them improve.

Our W2 employee interpreters receive a regular wage, benefits, extensive initial and ongoing training, and a work schedule.

Our workforce management, interpreter supervisors, client services representatives, and quality monitoring specialists also work in our brick-and-mortar centers. Along with our account managers and implementation specialists, over 90% of these positions started as employee interpreters and were able to grow and advance their careers at CyraCom.