Our story is
all about people

How Language Services Should Be

Our Large-Scale Contact Center Model

CyraCom has eight brick-and-mortar contact centers in the continental United States, with an average of over 350 W2 employee interpreters working at each one.

Most interpretation companies run on a 1099 Independent Contractor model because it often requires less investment and includes fewer legal responsibilities. But this also means that each self-employed interpreter’s skills and abilities varies, and interpretation companies are legally prohibited from providing compulsory training to help them improve.

Our W2 employee interpreters receive a regular wage, benefits, extensive initial and ongoing training, and a work schedule.

Our workforce management, interpreter supervisors, client services representatives, and quality monitoring specialists also work in our brick-and-mortar centers. Along with our account managers and implementation specialists, over 90% of these positions started as employee interpreters and were able to grow and advance their careers at CyraCom.

Our commitment to quality and security

“Many other language service providers will claim that they offer quality services and secure systems, but they often don’t have independent third-parties verify these claims,” says Chairman and CEO Jeremy Woan. “At CyraCom, we want to provide evidence that we value quality and security. That’s why we’re proud to hold so many third-party-verified ISO accreditations. It proves that our services and systems uphold the highest standards.”

Our Locations

EXECUTIVE LEADERSHIP

Jeremy Woan

CHAIRMAN & CEO

Biography

James Kent

CHIEF FINANCIAL OFFICER

Biography

J. Austin Wade

SENIOR VICE PRESIDENT

Biography

Best Ihegborow

VICE PRESIDENT, CONTACT CENTER OPERATIONS

Biography

Dhaval Damania

VICE PRESIDENT, IT

Biography

Robyn Suminski

VICE PRESIDENT OF ACCOUNT OPERATIONS

Biography

Our Story

1995
CyraCom Founded
Originally called Kevmark, CyraCom International, Inc., patented a dual-handset telephone.
Began offering translation & localization services
2001
2003
Opened first small interpreter contact center in Nogales, AZ
Appeared on the Inc. 5000 list for the first time
2004
2006
Opened Las Cruces, NM contact center
Jeremy Woan, Chairman & CEO, joins CyraCom
2008
2009
Tucson, AZ (Airport) contact center opens
This center was the first in CyraCom’s revolutionary shift to large-scale interpreter contact centers.
Acquired Language Learning Enterprises (LLE)
2009
2009
Launched ASL-VRI in a partnership with Polycom
Began offering On-Site Interpretation
2011
2011
Opened Phoenix, AZ Contact Center
Jeremy Woan named one of Ernst & Young’s Entrepreneurs of the Year
2012
2012
Began offering spoken language video interpretation
Won awards for video remote interpretation, operational excellence and job creation
2013
2013
Listed as a GSA approved vendor for the Federal Government.
Opened Houston, TX and Tucson, AZ (Downtown) interpreter contact centers
2014
2014
Hosted first annual Language Services User Summit
Opened Queens, NY and Tampa, FL interpreter contact centers
2015
2015
Won third Gold American Business Award
Opened Cherry Hill, NJ interpreter contact center
2016
2016
Earned Gold Best in Business Award for Company of the Year
Tucson, AZ (Airport) interpreter contact center is expanded
2016
2017
Earned Gold Website of the Year Award from Best in Biz
Phoenix, AZ interpreter contact center is expanded
2017
2017
Named to the Inc. 5000 list for the eleventh time
Won Golden Bridge Award - Gold
2018
2019
Opened Tucson, AZ (South) interpreter contact center

AWARDS &
RECOGNITION

CyraCom has received numerous awards and recognition, including its Inc. 5000 ranking and multiple ISO accreditations. CyraCom is also a GSA approved vendor for the Federal Government.

CyraCom International, Inc. was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

Over the past 5 years, the Company has been recognized multiple times, including Gold Best in Biz Awards for Company of the Year and Website of the Year. The Company has also earned three Gold American Business Awards: one for Fastest Growing Company and two for Company of the Year in the Business Services category. American Business Awards also named Jeremy Woan Gold Executive of the Year in the Business Services category in 2015.

Giving Acquisitions Investments

CyraCom has collaborated with many charities and organizations over the years. CyraCom supports organizations and programs that:

Encourage and cultivate cultural diversity in the United States
Donate language services to charities so that they may provide services to limited-English proficient families
Support student success at the University of Arizona in Tucson, where our headquarters are located
Develop the local communities where CyraCom offices are located

CYRACOM IS INTERESTED IN ACQUIRING EXISTING LANGUAGE SERVICES COMPANIES

CyraCom was founded in 1995 and has become a leading provider of phone interpretation services.

While we pursue organic expansion, we are always interested in exploring expansion through acquisitions and have significant experience with these kinds of transactions.

If you are a language services provider looking to be acquired, we can provide an honest and competitive evaluation of your business. Please contact us at acquisitions@cyracom.com to learn more.

CYRACOM INVESTS IN EARLY-STAGE LANGUAGE SERVICES TECHNOLOGY COMPANIES

CyraCom is an innovative language services company, dedicated to the pursuit of technology in language access. We appreciate and support other businesses with the same initiative and want to help these new technologies develop and advance the entire language industry.

CyraCom is willing to review investments in innovative, early-stage technology-enabled language services businesses. We can provide unparalleled support in design and development, and have extensive experience in the nurturing and mentoring of early-stage businesses.

Would you like our support? If you have an early-stage language service technology and are interested in exploring this partnership further, please send an executive summary to investments@cyracom.com.

Our story isall about people

How Language Services Should Be

Our Large-Scale Contact Center Model

Our commitment to quality and security

Our Locations

Phoenix

Houston

Tucson (Airport)

Tampa

Tucson (South)

Las Cruces

Queens

Cherry Hill

EXECUTIVE LEADERSHIP

Jeremy Woan

James Kent

J. Austin Wade

Best Ihegborow

Dhaval Damania

Robyn Suminski

Our Story

1995

2001

2003

2004

2006

2008

2009

2009

2009

2011

2011

2012

2012

2013

2013

2014

2014

2015

2015

2016

2016

2016

2017

2017

2017

2018

2019

AWARDS &RECOGNITION

CyraCom has collaborated with many charities and organizations over the years. CyraCom supports organizations and programs that:

CYRACOM IS INTERESTED IN ACQUIRING EXISTING LANGUAGE SERVICES COMPANIES

CYRACOM INVESTS IN EARLY-STAGE LANGUAGE SERVICES TECHNOLOGY COMPANIES

About CyraCom

Contact Us

Social Media

Our story is
all about people

AWARDS &
RECOGNITION